Privacy Policy
Our Commitment
KIB Healthcare Training Ltd (“KIB Training”) respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we use it, who we may share it with and the rights you have under UK data-protection law.
Who We Are
KIB Healthcare Training Ltd is responsible for deciding how your personal information is used.
Address: Office 1, Izabella House, 24-26 Regent Place, Birmingham, B1 3NJ
Company number: 15269825
Telephone: 0121 582 4272
Email: learnersupport@kibtraining.co.uk
Website: www.kibtraining.co.uk
Information We Collect
Depending on your relationship with us, we may collect:
Your name, address, telephone number and email address.
Your date of birth and identification documents.
Employment and workplace details.
Previous qualifications and experience.
Enrolment, attendance, progress and assessment records.
Submitted work, feedback and quality-assurance records.
Payment and transaction information.
Communications between you and KIB Training.
Information about learning needs, disabilities, health or reasonable adjustments.
Safeguarding, complaints, appeals or malpractice information.
Website usage and cookie information.
We only collect information that is reasonably needed to provide our services and meet our legal and awarding-organisation responsibilities.
How We Use Your Information
We may use your information to:
Respond to enquiries.
Check your identity and eligibility.
Enrol and register you for a qualification.
Deliver learning, assessment and learner support.
Monitor your attendance, engagement and progress.
Arrange observations and professional discussions.
Complete internal and external quality assurance.
Process payments and manage outstanding balances.
Apply for certification.
Deal with complaints, appeals and safeguarding concerns.
Prevent and investigate plagiarism, fraud or malpractice.
Meet legal, regulatory and awarding-organisation requirements.
Improve our services.
Send marketing where you have agreed to receive it or where otherwise legally permitted.
Our Lawful Reasons for Using Information
We use personal information where:
It is necessary to provide your course or fulfil our agreement with you.
We must comply with a legal obligation.
It is necessary for our legitimate business interests, provided your rights are not unfairly affected.
You have given consent for a specific purpose.It is necessary to protect someone’s vital interests.
Where we process sensitive information, such as health, disability, ethnicity or religious information, we will also identify an appropriate legal condition. This may include your explicit consent or the need to protect someone from harm.
You may withdraw consent at any time, although this will not affect information lawfully used before consent was withdrawn. Where We Obtain InformationWe usually receive information directly from you. We may also receive it from:
Your employer.
A previous training provider.
A workplace manager or witness.An awarding organisation.
A payment provider.
A person authorised to act on your behalf.
Who We Share Information With
Where necessary, we may share relevant information with:
Highfield Qualifications or another relevant awarding organisation.
Quals Direct and other learning-platform providers.
Assessors and internal or external quality assurers.
Your employer, where they are funding or supporting your course and sharing is appropriate.
Payment, IT, email and document-management providers.
Regulators, auditors and professional advisers.
The police, emergency services or safeguarding authorities.
Organisations involved in preventing or investigating fraud or malpractice.
We do not sell personal information.
We only share information when there is a valid reason, and we expect organisations processing information for us to keep it secure.
International Transfers
Some service providers may store or process information outside the United Kingdom.
Where this happens, we will take reasonable steps to ensure that appropriate legal safeguards are in place to protect your information.
How Long We Keep InformationWe keep information only for as long as it is needed for the purpose for which it was collected.
Retention periods may depend on:
Awarding-organisation requirements.
The length of your course.
Certification and quality-assurance requirements.
Tax, accounting and legal obligations.
Complaints, safeguarding or potential legal claims.
When information is no longer required, it will be securely deleted, destroyed or anonymised.
Keeping Information Secure
We use appropriate organisational and technical measures to protect information against loss, unauthorised access, misuse, alteration or disclosure.
Access is limited to people who need the information to perform their role.
No electronic system is completely secure, but we will act promptly if we become aware of a personal-data breach and notify affected individuals or the Information Commissioner’s Office where legally required.
Your Rights
Depending on the circumstances, you may have the right to:
Ask for a copy of your personal information.
Correct inaccurate or incomplete information.
Ask us to delete information.
Ask us to restrict how information is used.
Object to certain uses of your information.
Receive certain information in a portable format.
Withdraw consent.
Object to direct marketing at any time.
Complain about how your information has been handled.
Some rights are not absolute and may be limited by legal, regulatory or awarding-organisation requirements.
To exercise your rights, contact learnersupport@kibtraining.co.uk. We may ask for identification before responding.
Marketing
We may send you information about KIB Training’s courses and services where you have agreed to receive it or where the law otherwise permits us to do so.
You can unsubscribe at any time by using the unsubscribe option in the message or contacting us.
Cookies
Our website may use cookies to function properly, understand how visitors use the website and improve their experience.
Where legally required, non-essential cookies will only be used with your consent. Further information should be provided in our Cookie Policy.
Complaints
Please contact us first if you have concerns about how we use your personal information:
Email: learnersupport@kibtraining.co.uk
Telephone: 0121 582 4272
You also have the right to complain to the Information Commissioner’s Office:
Website: www.ico.org.uk
Telephone: 0303 123 1113
Changes to This Policy
We may update this policy when our services, legal responsibilities or data-processing activities change.
The latest version will be published on our website.
Last reviewed: 30.07.2026
Next review date: 30.07.2027
